The London Insurance Market has always been a global leader in providing specialist insurance and reinsurance services. With its deep history and network of expertise, it is known for adapting to new trends while maintaining its trusted practices. One of the most exciting developments in recent years is the rise of Agentic AI—an evolution in artificial intelligence that is set to shape the next chapter in insurance technology. Agentic AI refers to intelligent systems that act with a degree of autonomy. These systems can interpret information, make decisions, and take action without constant human guidance. For the London Insurance Market, this presents new opportunities to accelerate key processes and enhance service quality across the board.

Underwriting is one of the most crucial functions in the insurance industry. It involves assessing risks and deciding the terms of coverage. Traditionally, this requires a deep analysis of documents, data, and judgment. With Agentic AI, this process becomes faster and more consistent.

Imagine an AI system that can read and understand submissions, check external data sources, and make an initial assessment based on company guidelines. It doesn’t just follow the rules. It learns from each decision and becomes better over time. Underwriters still make the final call, but much of the groundwork is done for them, saving time and reducing repetitive tasks.

In the London Market, submissions come in many formats from brokers and partners around the world. Agentic AI can simplify this process by reading documents in various formats, extracting important information from brokers and partners worldwide, and organising it in a structured way. This enables insurers to respond more quickly and focus on the most suitable opportunities.

For example, if a broker sends them in a set of documents, the AI agent can quickly review them, identify missing information, and even suggest follow-up questions. This creates a smoother experience for everyone and helps underwriters stay focused on evaluating and pricing risk.

Claims handling is another area where Agentic AI can make a significant impact. When a claim is submitted, the AI can collect data from relevant sources, compare it with the policy, and flag any critical details that require attention. It can also help manage communication by sending updates and requesting more information if needed.

This means that claims can be processed more quickly and fairly. Customers benefit from faster responses, while insurers benefit from improved data and reduced manual tasks. In complex claims, AI provides a clear overview, enabling human experts to make faster and more informed decisions.

Agentic AI brings a fresh perspective to how insurance is delivered and experienced. It adds intelligence to automation, providing teams with new tools to work smarter. For the London Insurance Market, this means faster underwriting, smoother submissions, and more responsive claims handling.

As the market evolves, Agentic AI will play a key role in the journey, supporting people, enhancing processes, and creating a more connected and efficient future for insurance.