LMForums : Newsletter October 2020

Newsletter

London Market

October 2020

Welcome to this October edition of the new style LMForums newsletter. Our aim is to bring you a selection of quality news and educational content each month, which reflects some of the key topics we see and hear through the multitude of events we produce and host within the Market. If you’d like to contribute to a future edition of the LMForums newsletter then do get in touch. We welcome content from all perspectives; inclusion is at the heart of everything we do at LMForums.

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Featured Articles

Editorial

If you managed to enjoy some time off during the period my normally associate with “holiday” season, then I hope you had a good break. It certainly has been a year that we won’t forget, but interestingly enough, through all of our work in the Market, we’ve seen some really encouraging signs.

By Roger Oldham - Founder of LMForums

Editorial

Welcome to this October edition of the new style LMForums newsletter.

The Future of Insurance: Product Innovation Opportunities Right Under Carriers’ Noses

Our world is becoming progressively more digital, and today’s consumers are increasingly comfortable using new technologies. In fact, they expect these digital experiences in every interaction in their lives, including their interactions with insurers. This means that the future of insurance needs to become much more digital.

By David Kuhn - Insurance Solutions Director at Mendix

The Future of Insurance:

Product Innovation Opportunities Right Under Carriers’ Noses

Can Insurers Mitigate Brexit with Next Gen Technology?

With Brexit on the horizon, the far-reaching implications on a wide variety of businesses are inevitable. Insurers, in particular, must be prepared to face the combined aftermath of both Brexit and Covid-19 with next generation solutions to seamlessly navigate this complex new era.

By Tim Crossley - Sapiens Business Development Director & Amanda Rees, Customer Propositions Manager

Can Insurers Mitigate Brexit with Next Gen Technology?

With Brexit on the horizon, the far-reaching implications on a wide variety of businesses are inevitable.

3 Customer Experience Challenges Within the Insurance Industry for 2021

The customer experience challenges in the insurance market have been increasing rapidly, driven by competition in the sector and an increasingly sophisticated customer.

By Mariia Dobrovolska - Head of Insurance Digitalisation Services, Intellectsoft

3 Customer Experience Challenges Within the Insurance Industry for 2021

The customer experience challenges in the insurance market have been increasing rapidly.

CLAIMS FOCUS - COVID-19 AND THE USA

Let’s Get Physical, Unless You Have A Virus! Physical Damage Requirement Frustrating COVID Claimants

The recent High Court judgment in the matter of the FCA v. Arch, et al, [2020] EWHC 2448 (Comm) has received considerable attention in the property insurance world hungry for guidance on the extent to which COVID-19 business interruption (”BI”) claims may gain traction in the courts and thus the potential ultimate size of losses to the market.

By John O’Bryan - Partner at Freeborn & Peters LLP.

CLAIMS FOCUS - COVID-19 AND THE USA

Let’s Get Physical, Unless You Have A Virus! Physical Damage Requirement Frustrating COVID Claimants